We offer shipping throughout New Zealand and Australia and to many countries Worldwide.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
At Eskimo Nell we understand the disappointment of opening up your much anticipated purchase only to find that it is the complete wrong size so to help you avoid that have a squizz at our size chart.
Our tanks, especially, run a little on the big size so we do suggest going down a size. If you are unsure just send us an email - we love to help!
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