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Statement Tees for Badass babes and kickass kids

Returns, Refunds & Exchanges

REFUND POLICY

ESKIMO NELL LIMITED

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, please email us at holla@eskimo-nell.com and we will endeavour to find a solution. However, once the 30 day period has expired, offering a refund remains at our discretion.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery, unless agreed in writing by Eskimo Nell Limited.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at holla@eskimo-nell.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We will replace items if they are defective or damaged and in most cases we will also offer an exchange if the sizing is wrong provided the item is in the same condition that you received it.

If you need to exchange your item, please send us an email at holla@eskimo-nell.com and send your item to: Exchanges, 1/324 Royal Rd, Auckland, New Zealand 0614.

Shipping
To return your product, you should mail your product to: Returns 1/324 Royal Rd, Auckland, New Zealand 0614.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Size Chart

At Eskimo Nell we understand the disappointment of opening up your much anticipated purchase only to find that it is the complete wrong size so to help you avoid that have a squizz at our size chart.

Our tanks, jumpers and baseball tees run a little on the big size so we do suggest going down a size.  If you are unsure just send us an email - we love to help!

TANKS: These are UNISEX!! So please check the measurements!

XS: Width 45cm x Length 69cm

S: Width 48cm x Length 72cm

M: Width 51cm x Length 75cm

L: Width 54cm x Length 78cm

XL: Width 57cm x Length 81cm

XXL: Width 60cm x Length 84cm

*Width is taken 2.5cm from bottom of armhole 

 

JUMPERS: These are also UNISEX and are quite roomy anyway - please check the measurements!

XS: Width 49cm x Length 71cm

S: Width 52cm x Length 73.5cm

M: Width 55cm x Length 76cm

L: Width 58cm x Length 78.5cm

XL: Width 61cm x Length 81cm

*Width is taken 2.5cm from bottom of armhole 

 

BASEBALL TEE: These are also UNISEX  - please check the measurements!

XS: Width 45.5cm x Length 72cm

S: Width 48.5cm x Length 75cm

M: Width 52.5cm x Length 78cm

L: Width 56.5cm x Length 81cm

XL: Width 60.5cm x Length 84cm

XXL: Width 64.5cm x Length 85cm

*Width is taken 2.5cm from bottom of armhole 

 

ROLL-SLEEVE TEES: This is a WOMEN'S FIT - please check the measurements!

S: Width 44cm x Length 63cm

M: Width 47cm x Length 65cm

L: Width 50cm x Length 67cm

XL: Width 53cm x Length 69cm

*Width is taken 2.5cm from bottom of armhole 

 

KIDS TEES: These are UNISEX sizes - please check the measurements!

2: Width 31cm x Length 42cm

4: Width 34cm x Length 46cm

6: Width 37cm x Length 50cm

8: Width 39.5cm x Length 54cm

10: Width 42cm x Length 58cm

12: Width 44.5cm x Length 62cm

14: Width 47cm x Length 66cm

KIDS JUMPERS: These are UNISEX sizes - please check the measurements!

2: Width 32cm x Length 42cm

4: Width 35cm x Length 46cm

6: Width 38cm x Length 50cm

8: Width 41cm x Length 54cm

10: Width 44cm x Length 58cm

12: Width 47cm x Length 62cm

 

 

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